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Dear @Modonaut
In order to better serve our users and solve their after-sales problems in a timely manner,
our technical team has created an official after-sales platform:
For after-sales issues with Creality products, please move to the official after-sales channel, where we have the professional after-sales staff to deal with your after-sales issues in real-time.
Below is the official after-sales channel portal, if you have any after-sales issues, please contact us on this platform. Thank you for your support.
https://www.creality.com/service-request