@klebermo 1. please refer to the video to clean the throat https://youtu.be/cjE_SnZ_vgk. Ender-3 replaces the nozzle with a new one, which can eliminate the white residue 2. refer to the video leveling https://youtu.be/4JGLRgsLfHE 3. When the material is sent to the nozzle, the filament will be extruded as soon as it is printed. Confirm whether to change the initial Gcode , or print a random gcode file for testing

I have very strong hate issues with my brandnew (only about 2 weeks old!) Ender 5 Pro printer and the After sales service provided by Creality. And about the poor filament gap design of the standard heatsink with hotend and the just copper nozzle! It worked very well with PLA but my machine now no longer works after I printed in PETG 3 bed supports (1 extra because the second one was not right) after about 20 hours or more! The 2 printed bed supports in PETG are fine but my extruder suddenly no longer was able to push in the filament. So I cleaned the nozzle and did what many users have to do to fix the damn filament clogging problem. And I afterwards had to push manually in VERY hard the new filament until it came out the nozzzle. Sadly I had to cut the PTFE tube already several times before so no longer could use it to print larger objects. But afterwards my printer no longer prints anything good, not even in PLA. So to tell a long story short. I think the standard machine is only fit to print in PLA very long hours but is destroyed now by just using PETG filament. The Creality after sales help sucks and the promise of sending free replacement parts within the first year of warranty is a claim that is not true! If I get my machine fixed again it is because I get rid of the standard gap issue problem heatsink and hotend with the non hardened nozzle. Why I already bought for about 200 euro/dollar an all metal heatsink with decent titanium hotend + hardened nozzle and new PTFE tube and other replacement parts. So that it really works with all special filaments like PETG, carbon and flexible filaments like nylon which it normally does not! And I therefore will never give any good review about these Creality printers or the shop that sold me this bad supported Chinese machine with its useless warranty!! Even the after sales helpline with the email option can't be used by non Chinese buyers because it requires a Chinese phonenumber to submit any message to Creality. And the answers thay provide didn't help at all! My printer is still completely useless just by printing with PETG and now needs at least new pneufits and new PTFE tube just to get it working again until it will fail again on PETG or the clogging! And I had good experiences before after building and calibrating an A8 ANET printer before! So never expected this poor quality of this bad and bad supported Ender 5 Pro printer!

I'd like to confirm the auto-shutdown feature does not work. There is no option to enable/disable this in the menu, despite it being shown in your promotional videos. Please sort this out

Dear @wolfy359 motherboard logic problems, refresh the firmware program; 2. files or SD card damage, replace the new SD card, re-print the test model. https://drive.google.com/drive/folders/1Yj8WGHF-0zb43uAxUbGJY8IAmahfzi0V?usp=sharing

Thanks guys for some insight on this, I run Win 7 and I have had no viruses for decades. I downloaded the slicers directly from the web sites and I still get this no slicing / internet access deal. I know it works from some and not others. I might just throw together another computer and see what happens. Thanks again hey.

Dear @Rcgigipj 1, please reinstall halot box, go to our official website to download halot box, www.creality.com/download 2, choose CL-60 model for slicing

@Carlu3D ok in this case I understand. You are paying a bit for convenience, and the ender 5's are quite tried and true. I was thinking you can go more bare parts, but would require more work. If you want more volume, ender 5 plus is bigger. Moreover, since you are printing clay, 2x Z screws are probably a safer bet for carrying weight. The bed heater always comes installed, but you can leave it, and probably just unplug it. Kris Kersey, Kersey Fabrications on youtube, has a lot of videos for both ender 5's, including pretty in-depth stuff like editing/customizing firmware in case you need to do that.

The sensor has interference from the servo motor that it is close to. Unscrew the sensor and move it away and the print should work fine.

From the picture belongs to the print midway plug, extrusion is not enough 1, check whether the normal rotation of the axial fan of the nozzle 2, printing in the extrusion motor is normal rotation 3, tighten the extrusion clamp screw, increase the extrusion pressure 4, check whether the extrusion clip is broken

@GagCharacter 1, please loosen the cover screws, cover and then tighten the hinge screws, reassemble it 2, print parameters set on the printer machine, including the bottom exposure time and exposure time per layer, print speed, etc.

hi Automatic alignment often does not work. I try to align it manually, but I don't know how to use it. Unable to point to a consistency point. Please tell me how to do it. or videos. The accuracy of automatic matching is the lowest and it is useless. When I ask the administrator, only the auto-alignment video is shown. It doesn't need any commentary. Manual alignment is required for explanation.