Does Creality even look at these boards ?
I know it has been mentioned before (but has been a while), but I’m asking again. Is there ANY chance of being able to add custom filaments to the CFS menu ? I’m not talking about complete profiles, just basically the Type, Manufacturer, and color ?!?!?!?!?!?!?
It is SOOOOOOOOOOOOOOOOOOOOOO annoying trying to get the printer/slicer sync’d with the CFS when you aren’t using one of the VERY LIMITED selections already there. Sometimes I feel it’s not even worth screwing with. The CFS is barely usable as it is. I think they should do anything they can to make it more appealing/ easier to use.
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To answer your first question, yes, there does appear to be enough indirect evidence to suggest Creality reads these boards. The problem is that reading and listening are not the same thing. This forum exists first as a marketing stage for new products and second as a cost-saving substitute for real customer support, where the community is expected to do the work Creality should be doing itself.
As for whether they listen to us, I am sure they hear the complaints. They just do not care enough to act on them. Why would they? Creality is also in the filament business, and their RFID Hyper filament carries a massive premium. Supporting third-party filament properly would mean making life easier for the customer at the direct expense of Creality’s own accessory revenue. They have made it very clear which side they are on.
That is what makes this so insulting. It is not some technical mystery they have been heroically struggling to solve. It is a choice. They were willing to do the bare minimum necessary to get people to buy the printer, but not willing to fully support the freedom and flexibility that many users actually want after purchase. In other words, they were happy to take your money, but far less interested in respecting you once they had it.
And that is the larger pattern people are reacting to. The issue is not just poor third-party filament support. It is the contempt behind it. Creality keeps showing users that their preferences matter right up until the sale closes. After that, customer frustration is treated as an acceptable business model, especially if it helps push buyers back toward Creality-branded consumables.
So yes, they probably read the forum. The evidence so far suggests they read it the same way a company reads a complaint box it has no intention of emptying.
In the end, users also bear some responsibility for rewarding this behavior. Manufacturers keep pulling these stunts because the market keeps tolerating them. Creality had every chance to respect customer choice and support the open material flexibility people expected, and instead chose the path that best protects its own wallet. That is the real answer here. Not inability. Not oversight. Greed.
I would say YES.
Reason:-
When they bring an software upgrade look at the “fixed bugs” section.
You will see they thank external contributors for reporting such. A number of them in the last update I recognise from within this forum. So I draw the conclusion that they observe.