CR-10 SE – Level Sensor Communication Anomaly Error

Hello everyone,

I have a Creality CR-10 SE and I keep getting the error:
“Level sensor communication anomaly.”

Things I have tried so far:

  • Resetting the printer to factory settings

  • Restarting the machine

  • Running the automatic self-tests (but it fails to pass them)

After doing this, the error still appears and I cannot complete the leveling process.

Does anyone know what might be causing this? Could it be an issue with the strain sensors under the bed, the CR-Touch probe, or a firmware problem? Any advice or troubleshooting steps would be greatly appreciated.

Thank you in advance!