Falcon 10W Help

So I got a a 10W Falcon from a local shop it looked branded new. Took it home and realized all items was new but the laser was open. I’m guess someone did a swap. Can I buy a replacement 10W Laser somewhere or do a repair? Also my systems windows or Mac cannot see the device on lightburn is it because of the laser? When I turn on there is a red light on the laser and then it turns off and the control box has a white heartbeat light.

Thanks

Hello @teve…! :wave:

Welcome to the Creality Forum…! Creality

Your video didn’t make it through. Try posting to YouTube and put a link here…

Maybe you need to take it back to that local shop and find out what happened to the laser if it was supposed to be new…???