Filament doesn’t stick to the bed when printing

I just bought the Ender-3 Max Neo for my son and the filament being printed out does not stay still on the bed. When the nozzle moves it drags the printed piece around with it

Try hotter bed temp or your extruder might be too high
Needs to lower bedleveling
And turn fan off then finally start your first layer at %50 speed or less …slow first layer helps lots .
Clean your bed with alcohol no grease from fingers . If all that for work then get some bed glue .
Glue stick

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Thanks! We found the crossbar wasn’t quite level to the bed, so we adjusted that and used the glue stick. So far so good. Appreciate it.