Hello everyone,
I would like to share my experience with my Creality K2 Plus Combo, hoping that Creality staff or moderators can review the case.
I am experiencing a consistent and repeatable bed mesh deformation, with a mesh range of approximately 1.29 mm.
This is not an occasional calibration issue — the pattern is always the same and directly affects first layer quality, which then causes increasing surface waviness and layer inconsistencies in upper layers.
What I have already done:
Manual calibration and Z-offset adjustment multiple times
Auto Bed Leveling calibration
Bed cleaned regularly with isopropyl alcohol
Tested with and without bed adhesive
Followed all official Creality troubleshooting videos step by step
Service process:
I sent the printer to the authorized service center (Genix Turkey)
The service returned the device stating “the printer is normal”
However, their own calibration still shows ~1.29 mm mesh range
No numerical flatness measurements, reference tolerances, or technical documents were provided
Creality Support involvement:
Creality Support reviewed the case
They stated that the heated bed is warped
They recommended replacing the heated bed under warranty
Despite this, the local distributor refuses the warranty replacement, without providing any technical data to justify the rejection.
Summary:
This is not a Z-offset issue, not a cleaning issue, and not user error.
It is a mechanical bed flatness problem, confirmed by mesh data and by Creality Support’s own technical assessment.
I am sharing this here to:
Ask if other users have faced a similar situation
Request guidance from Creality staff on how to align the local service process with Creality’s warranty and technical standards
Thank you for reading.
Creality has a worldwide warranty.
As you know in Turkiye a lot of business’ only “warrant” the product if they install it. This is not the case and so I would explain to Creality that Genix will not change the bed and ask Creality to organise a replacement Printer or Bed under warranty.
I have contacted Creality multiple times by email and through online support.
Although they said they would help, no concrete solution has been provided so far.
I was repeatedly directed to contact Genix, but when I call them, they do not answer, and they do not respond to my emails either.
The printer has only ~270 hours of usage, which makes this situation even more concerning for a machine in this category.
Have you advised Creality that they are not upholding the Creality Brand in Turkey?
There is also a whatsapp number somewhere that others say is a better way of contact.
Yes, I have informed Creality multiple times via email and online support that their distributor in Turkey is not fulfilling Creality’s warranty responsibilities. Despite being told they would help, no action was taken. I was directed to Genix, but they do not answer calls or reply to emails.
I tried them all but none of them worked.
@Mrburns Thank you, but I don’t think they will be of any help.
Hi, If nothing has happened with Creality then @Franziskus_Braun suggestion is a good one, though I do not know what the import and tax is on this in turkey. I know they can be punitive at times. Worth a look within turkey sites or Amazon Germany who deliver to you. Don’t think the Amazon Turkey has same repository.
Changing bed will allow you to benefit from your machine. Yes I now you should not have to but Turkish outlets do not operate European Retail standards and practices. I here this all the time when in Turkey.