Support is really lacking, I try to provide as much info as possible when I open a ticket, now the less the responses from support are usually time consuming in that I need to forward:
1:A screenshot of your complete purchase link and the order receipt/invoice (it’s a prove of warranty)
2:A picture of the SN code (it’s a bar code sticking on side of the printer /control box/about tab in the Sonicpad )
Shouldn’t they have a portal page set up for K2 owners that verifies there identity and the equipment they own so that when you need to open a support ticket all you have to do is submit the request without all the red tape. Its bad enough that I have to deal with constant machine failures, troubleshooting and then have to put up with the delays in response only to be asked for the same info over and over…BTW what the heck is a “purchase link”?
