I would say I found a band-aid vs. a fix. 
No root cause…still going back and forth with Creality support. Currently waiting for their reply after I let them know the printer frame is perfectly square and that I have not “hit” the printer or done anything to the belts. They actually asked me this…although I don’t think they meant that literally.
In any case, the printer is only about a month old and I’ve done nothing to it but print.