Need support escalation ASAP

I’ve been trying to work with support for a bad main aboard on my K1 Max that is still under warranty. First they sent the wrong board and now they apparently don’t have the correct part in stock and my printer has now been down for over a month. All I get from support is “sorry”. Is there any way to escalate this? Being down for a month is bad enough, but I can’t even get an ETA on the part. Very frustrated here. Out of the 6 Creality printers I own this is the only one that has had issues and now I can’t get it fixed.

Hello @Laserdemon …! :wave:

Welcome to the Creality Forum…! Creality

Sorry you are having these troubles with your K1 Max.

Send a nice email to with all the details and let us know how it turns out…

Just sent one. Thank you.

Not heard a word so far.