I ordered Hyper light weight filament from Creality and received regular Hyper pla. Filed a claim now they want photos of packaging, that I no longer have. Figuring this was a fluke I reordered and yep got regular Hyper pla. Now I have 4 Rolls of hyper pla I don’t need and custome rservice seems to care less. Guess I’ll be buying elsewhere from now on.
“customer seems to care less” why are you complaining then? You are the customer… 
You reorderd, so know you must still have the package so you can make photos and claim a wrong delivery! Were did you order the filament?
Exactly what do you mean that customer service seems to care less?
On your first round, you messed up by not looking at the product received. You can’t blame them.
Follow their process – send them photos of the packaging.
Don’t expect sympathy here if you refuse to follow CS’s process.
Filed a claim with customer service, sent them pictures. Now they want pictures of the shipping package that I no longer have. Now they ignore my Emails
The fact its packed in mylar bag its not regular pla ….
Excuse me sir. what do you mean by this comment? Every box of filament I have ever bought comes in a sealed mylar package within the box, so I’m not sure what you mean?