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 @admin My printer is doing the same thing, is there an identified solution for this? The self-leveling touches at all 16 points, the head can freely move in all directions; I have calibrated home z axes several times and tried several different z-offsets trying to compensate; however as soon as the head starts a print it digs into the bed too much, does not seem to have a sense/awareness of true zero (0) from the bed for the first layer and grinds along the bed. We have to stop the print, all attempts have failed, and because the head is pushing into the bed the PLA feeder grinds because it can not push out PLA. The firmware is already up-to-date. It does not make sense how the unit can self-level with 16 touch points around the bed and not have an awareness of zero (0). Since purchase, we have attempted seven prints and all have failed. Six of the seven were existing models loaded on the SD card (G-code)...the Eevee and the Dragon; the seventh was a popular STL file downloaded and sliced into G-code to try and rule out any issues with the preinstalled models that came with the 3D printer's SD card. In all cases, the printer head correctly lines up on the bed, can freely move in all directions, but as soon as the print starts, the head goes down too much to dig into the bed and does drags across the bed making a grinding sound until such time we can quick 'stop' the print. The bed is level, firmly installed with rotation locks secure and square. All axes can freely move; the assembly went together very well and all bolts were double verified as to their tightness to ensure solid frame. The self-leveling works at all 16 points with no issues and the head is aware of where the bed is. We have tried two different types of PLA with same results. We tried calibrating the head several times with a piece of paper slid under the extruder on top of the bed and slowly adjust the z-axes until the paper would still slide forward/backwards, but with a small amount of resistance. The best results we've encountered were with the z-axes at .20mm and the z-offset at .5 (maxed out). We have tried adjust the Z-offset as well, but it does not seem to prevent the head from pushing too far down into the bed as the print is started. As a result of the head pressing too far down and dragging along, we have drag marks on the bed, and because there was no room from the PLA to extrude out (tip on bed), you can hear grinding in the PLA feeder as well. I have add to clean out the tip and remove the PLA twice in which the feeder stopped being able to push the PLA forward. All issues have come back to a single point of failure, the printing head does not seem to have an awareness of the its correct z-height, pressure strain-gauge, and/or the heads ability to start at a true zero "0" on top of the bed. The firmware is up-to-date; v2.0.1.3 according to manufacture website. My brother has the exact same machine (CR6-SE) for several months with none of these issues; he and I have performed several one-on-one working sessions trying to resolve the issues with no success; he is convinced with his experience and same exact CR6-SE model that my unit has an issue and we have ruled out user error, bad models, and firmware as possible issues from what we can see. The first layer is just not correctly aligning with the bed, it is digging into the bed (causing bed coating damage and preventing the PLA the ability to come out) and will not print, as a result the rest of the print fails or we cannot go any farther in fear of damaging something else, but in any case it is clear something is wrong. This is a birthday gift for my son, that we have not been able to get any use out of, we would like to resolve asap so that we may enjoy the fun this unit is capable of.