Good luck, the customer service from this company is terrible. They told me to go to AliExpress for the part I need. But they won't tell me what it is called or a part number for it so I can find it.
Sorry for the late reply:
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Creality support are rubbish.
I haven't been able to print for a week.
No help at all from @admin here.
shinmai last edited by
and they have to support all the suppliers
Not true, resellers do their own support and ship their own replacements and spares. This is why everyone should order their Creality printers from a reseller, Creality support is a nightmare.
I think volume wise creatality are struggling so many unit launches
That's a choice they made. If they don't have enough support staff to field the amount of tickets, they need to hire more people, not take on more projects, launch more products and start new crowdfunding campaigns.
@Therealhtm What do you need? I think volume wise creatality are struggling so many unit launches and they have to support all the suppliers. That said I can probably help source a part they are fairly generic across the ranges.