CR0S Pro V2, Z axis spect (400 mm) height not reached

  • Is there any one have the same issue?
    I try to set my z axis to 400 mm (as spect on the box). But it can only reach 360 mm due to stuck by filament tube and cable, hitting gantry frame. After shifting the filement tube, Z axis can get higher to 394 mm.
    If the print out spec z axis is 400 mm, why it cannot reach the 400 mm, even with helping hand shifting the filament tube?