X-Axis motor issues

  • I just built my Ender 5 Plus.

    I did one print but had to stop it halfway through to re-level it.
    When I tried to re-level it, the x-axis motor no longer works.

    I hear it attempting to move. When I try to move it manually using the touchpad, I hear the motor going, and even see a little bolt spinning (if you look at the bottom) but the extruder assembly, belt, etc.. doesn't move.

    I took a look at the motherboard to make sure everything was fully connected, which it was.
    I didn't disconnect or move the extruder at all while it was plugged in.

    Extremely frustrating since I just got this; any advice would help.

    Thanks in advance.

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