finally got my printer after 4 months of "shipping" and it is broken

  • I am a kickstarter backer and finally after 4 months+ of waiting for delivery it finally arrived today. It assembled fine but the filament would not feed through the extruder. I removed the screws and found that the internal plastic piece that holds the guide is broken and will not feed through. I can feed it through manually once the extruder cap is off but that does not work for printing at all. I cannot tell you how disappointed I am. Please advise what to do. I have pictures but would like this resolved in a reasonable time frame.

    I am sending you the pictures to

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