CR6-SE Never Received
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Well it's Feb 11, 2021 and I've been told so many times that my printer was shipped I've pretty much given up now. Pledgebox finally gave me a tracking number in Dec. but I can see it's not been shipped. It says the label is created and nothing more. https://i.gyazo.com/d66c8cd9e531d05d7d03d37d31f34146.png
PledgeBox #: PBID00601716
Please someone at Creality assist me it is Feb, 2021 and I have still not received my printer. It was for an 8 year old girl who is super disappointed.
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Dear @milezteg
Please send your purchase information to the below email address, we will have a colleague check and quickly feedback:
kickstartersupport@creality.com
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@milezteg I am right now
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They've long stopped answering me now after confirming it was being delivered at least 5 times. This was my last communication Dec. 29th which appears to not be true as I can clearly see its had a shipping label printed and nothing else. https://i.gyazo.com/da608e25c150d09dd280bd9415020b2b.png
I think my only recourse is to contact my credit card company and open a dispute. Anyone else been ripped off like this?
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This post is deleted!
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Keep emailing them at kickstartersupport@creality.com
I know that it seems useless, but after 5 months of contacting them repeatedly (sometimes multiple times per day) I was finally able to obtain my CR-6SE and it's been a great printer for me.
I find it unfortunate that Creality's customer support isn't as good as I expect of a company that produces the types and quantities of products that they create and develop.
Keep pushing them!
