Ender 5 plus not feeding filament



  • I'm having an issue with my printer not feeding it worked one time for a test print then went dead. The motor works when plugged into another axis cord looks fine. I thought it was a main board problem so I put in a silent mainboard and still have the same problem. is this a common issue. it's a brand new printer



  • Dear @Walter-E

    Have you contacted our after-sales for the issue?

    In order to better serve our users and solve their after-sales problems in a timely manner,
    our technical team has created an official after-sales platform:

    For after-sales issues with Creality products, please move to the official after-sales channel, where we have the professional after-sales staff to deal with your after-sales issues in real-time.

    Below is the official after-sales channel portal, if you have any after-sales issues, please contact us on this platform. Thank you for your support.

    https://www.creality.com/service-request



  • I returned the printer. will never purchase another creality product.


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