The z-axis is not moving downward

  • My Ender 3 (just installed) cannot move the z-axis downward. The rest works fine, but not that. I tried plugging and unplugging the z-wires, but got nothing. Please, is there anything I can do? Did anyone have the same issue?
    Please, it's my daughter birthday present and my wife is going mad on me about this 😞

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