Creality Store Issues

  • I placed an order for spare parts in December. I was shipped only one of the parts ordered and it arrived in January. After chasing Creality in February on the rest was told they were out of stock. It is now April and I can see the parts that Creality are out of stock of, are present in numerous online stores including Amazon. So Creality onsells their parts and keep nothing for direct sales. Yet if I go to the Official Creality Online store, two of the three parts outstanding are showing as in stock and available for purchase. This is appalling service.

  • @Decibel I finally received two more parts - a spare motherboard and a complete hot-end assembly. When i opened the box I found that the motherboard had been placed inside the hot-end assembly box with no packing or protection apart form its anti-static bag. Well done Creality way to go to protect electronics by placing a PCB loose in a box with a heavy hotend assembly!!!!!

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