Ender 3 V2 issues

  • Im new so I may not be posting this correctly, dont use forums at all but maybe someone can help.
    I received my V2 about a week ago, last night I was printing some objects and my forend started smoking and dripping moltent filament everywhere. I removed the fan shroud and there was a spark on the heatercore wires. My Lcd screen immediatly froze, not knowing what to do and risk of something worse, I turned off the printer and tried to wipe away the moltent filament all over the heaterblock. After getting as clean as possible and not damaging anythinng, I turned the printed back on to a black LCD screen and fans running. Not quite sure where to go from here or why it happed now. any help would be awesome. Thanks

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