Ender-3 Max. BL Touch Help.



  • My first printer is an Ender-3 Max, from Amazon. 2 weks Later i Ordered a BL Touch. followed the instructions and installed it. Plugged it back in, and the BL Touch is red and my screen light up Blue. But nothing comes back up. The screen is blank, so i waited for 8 hours, nothing. I got the Firmware off the Creality download website. i emailed Creality, waited a week, No answer. I need help. I don't know if I can get it back up and running, or if I need a new Motherboard.



  • i put a ticket in on May 29th. how long for a response?



  • Dear @reberdidit

    In order to better serve our users and solve their after-sales problems in a timely manner,
    our technical team has created an official after-sales platform:

    For after-sales issues with Creality products, please move to the official after-sales channel, where we have professional after-sales staff to deal with your after-sales issues in real-time.

    Below is the official after-sales channel portal, if you have any after-sales issues, please contact us on this platform. Thank you for your support.

    https://www.creality.com/service-request


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