"CR-6 SE" I still not have back from the CS team regarding replacement motherboard. If creality promises a 24 hour response time they are not being honest.
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Hello,
I still not have back from the CS team regarding replacement motherboard. If creality promises a 24 hour response time they are not being honest. It took almost 7 days for Creality to respond to my first email. below is that last email i received from them 8 days ago. I have sent a few emails asking who would be contacting me, and how I would be getting the new motherboard etc... NO response. At this point I would just pay for another motherboard.
On Aug 26, 2020, at 11:10 PM, 王科 walker@creality.com wrote:
Hi，
That's enough, I will ask the relevant staff send you a new motherboard.
Yours sincerely
Walker/Customer Service
www.creality.com
Shenzhen Creality 3D Technology Co., Ltd
Office Address: 11-12F, Building No.,3, Jinchengyuan Industrial Area, Dalang Street, LongHua, Shenzhen City, China
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@admin said in "CR-6 SE" I still not have back from the CS team regarding replacement motherboard. If creality promises a 24 hour response time they are not being honest.:
Thank you!
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Dear @mechbest
The mainboard has been shipped, the Tracking number 1030171122
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Dear @mechbest
For 24 hours response, it is first mentioned in our last KS update, we will keep a quick reply after 3rd SEP. And sorry for the previous lat reply.
As you have motherboard issues, I will push Walker to give you a reply. Please don't worry. Thank you.