"CR-6 SE" I still not have back from the CS team regarding replacement motherboard. If creality promises a 24 hour response time they are not being honest.
I still not have back from the CS team regarding replacement motherboard. If creality promises a 24 hour response time they are not being honest. It took almost 7 days for Creality to respond to my first email. below is that last email i received from them 8 days ago. I have sent a few emails asking who would be contacting me, and how I would be getting the new motherboard etc... NO response. At this point I would just pay for another motherboard.
On Aug 26, 2020, at 11:10 PM, 王科 firstname.lastname@example.org wrote:
That's enough, I will ask the relevant staff send you a new motherboard.
Shenzhen Creality 3D Technology Co., Ltd
Office Address: 11-12F, Building No.,3, Jinchengyuan Industrial Area, Dalang Street, LongHua, Shenzhen City, China
The mainboard has been shipped, the Tracking number 1030171122
For 24 hours response, it is first mentioned in our last KS update, we will keep a quick reply after 3rd SEP. And sorry for the previous lat reply.
As you have motherboard issues, I will push Walker to give you a reply. Please don't worry. Thank you.