New Build E3v2. - motors not working

[cdwilks]

Hi experts,

I have just built my ender 3 v2, and started the procedure to auto home, as per the instruction manual.

No motors are working.
I have tried the z, x and extruder movement and nothing happens.

I have replaced the cables and tried various permutations.

The screen, and fan work, and the hotend comes upto temperature, but there is no bed or head movement, not extruder feeding.

I have flashed to the latest firmware, without any improvements.

What could be the problem?

Thanks in advance,
Chris

[Gracy]

Hi, @cdwilks Is the version of your motherboard V4.2.2? please upgrade the correct firmware in Creality official website www.creality.com/download. if the problem is not solved,please attach the video and send a email to cs@creality.com, there will be professionals to help you.