Creality ender 3 v2 platform

[Schmidi]

Hi everyone does sb know how i could change the platform hight of this printer right. We tried hours to change t ack but it dosent work it always ribbs the print down fromm the platform because its to hight but put it max down. Does sb have a advice or some tips?

[Gracy]

Hi, @Schmidi . Could you please send a video link that clearly shows the issue? You can also fill your issues and attach videos & pictures in this link:
https://www.creality.com/service-request. There will be professionals to help you.