Having trouble with the cloud app with CR10-Smart.

Raymond812

I uninstall the cloud app and reinstall it.
Reset the network settings in the
printer still no luck.

I reboot the router and ensure I connected to the 2.4ghz network.

For the wifi no matter what I do it won't connected. I used the LAN setting It won't detect the printer properly. Only shown as creality device.

The error message is "please check whether the printer and the box connected properly. "

It is working before just all of the sudden not working.

I delete the device and try to add it back few time but it is the same thing. Only detected as creality device not the CR10-Smart.

Any suggestions to fix this?

Thank you very much and have a nice day,

Raymond

.

Gracy

Hi @Raymond812 Please check whether the phone can be connected to the box, because the box is connected with Smart;
If there is still problem, please sent an email to cs@creality.com and attached video on this issue.