Z axis problems, only moving up, with BLTouch installed

[yadyam]

Re: [E3Max : CR-Touch : Z-Offset and bed leveling problems](Z Axis always travels away from print bed.)

Following this thread as I have the exact same problem as pr0toc01 is describing
Has anyone got a solution?

I tried to install it several times, and I have the same result every time.

[Yolanda]

hi, @yadyam From your description,you can check whether the cable connection is reversed according to the tutorial video https://www.youtube.com/watch?v=UOAMv3Hr7Wc
If the problem cannot be solved, please send an email to cs@creality.com and attach the video in details. There will be the professional to help you.