Missing purchased accessories in delivery, do they come seperatly?

  • I ordered the Copper Plate and Harden Steel Nozzle Kit, PEI Build Plate

    Add-ons (2) $ 381
    Copper Plate and Harden Steel Nozzle Kit $ 140 × 1
    PEI Build Plate $ 241 × 1

    And did not receive them, do they come separately?

  • The parts came today.

    I suggest all you guys missing parts contact support and you will get a shipping number, ignore the number for a few weeks , and then suddenly it is valid and the item appears.

    I have completely changed my mind on support, they are trying there best but I think the level of suport we get in the US is not natural in China.

    @admin thanks for the help.

    PS: Now I just got to change out my power switch ( another drama but I think worth it the printer works very well )

  • Looks like I'm in the same situation
    Backer 3125
    I received my printer about a month ago.
    But not my extras.

    Let me know if you actually end up getting yours.

  • @symonty It appears that this question has finally been addressed in the latest update:

    For backers of the 14th order shipping list and the 15th order shipping list(), those add-ons will be sent to you separately, when doing the custom clearance, the custom may require you pay customs duties. 
    14th order shipping link
    15th order shipping link
    ⭐Don't worry when encountering that, you can pay the customs duties first and take the adds on, then send the invoice and PayPal to kickstartersupport@creality.com, our team will refund you 100%.

    I am going to assume you are in this patch as I am.

    Two questions:

    @admin This update says that the updates "will" be sent separately - does this mean that they have not yet been sent? And assuming not, is there a timeline for the addons to ship for these groups?

    @admin There is a mention of paying for customs. If this ends up being the case, how will we be notified that we need to pay for this? My concern is that these items will fall off of everyone's radar and end up downstairs from the customs office, in the deprecated wing, locked in a series of filing cabinets, in a room next to the lavatory bearing a sign that simply states "beware of the leopard" on the door.

    ...or something like that. 😉

    The moral of this story is that any information to help us manage expectations will go a long way.

  • @kbrunner This is just plain bad, creatility is learning that success in kickstarter can kill you as a company if you dont give customer service.

    How many people are moving Creality from their positive to negative list?

    1. I cant print any large prints ( cant leave it alone )
    2. Paid for items that dont appear
    3. Disjointed or missing customercare
    4. lies, inaccuracies and then silence, in messaging and communications ( when they do happen )

  • I have not received my purchased accessories either. My printer arrived almost two months ago. What is the status of this issue? I am backer number 2634.

  • Still waiting for a real reply from @admin
    I have no idea why they want to do this to there brand but I have no idea if I will ever see my add ons.

  • @admin
    Still nothing, the shipment info is incorrect
    and I dont know if I will ever see my ad ons

  • @admin
    I got a notice from pledgebox of a shipment, is it Fedex?
    It says label created and no shipment yet?

  • FYI, as mentioned I have the same addons as @symonty, so presumably in the same set of batches, and can confirm that I have received no emails or communication regarding mine.

  • @symonty
    Dear, I have confirmed that we have two batches that the add-ons are shipped separately, and they have shipped last week, please check the emails. Thank you

  • This is a test reply to your thread @symonty - I replied to this 4 days ago because I ordered the exact same addons that you did and also did not receive mine. My post has since gone into the ether, apparently moderated or not "released" for view? Here is another attempt.

    I have the same issue and was only told by support to look at the news page where it says nothing about the addons shipping separately from the printer for people who had orders with addons, only the info we were all very aware of which was that those of us with addons had to wait for our shipment. If there is other news that clarifies this it would be helpful to know. Otherwise, it appears @symonty and I are both missing something that should have been packed/shipped with the box.

    My backer # is 3802

  • @admin
    Any update, did you find my accessories and order?

  • I ordered the exact same addons and am in a similar situation. I messaged support and they told me that they would be shipped separately, and gave me a link to the status update page, which says absolutely nothing about this. All I see are updates of successful shipments of printers WITH addons. I replied asking for clarification of exactly what messaging talked about this separate shipment concept. I also asked if there was a timeline on the addons being shipped - and if they were waiting to ship addons until after all orders WITHOUT addons had shipped? Which begs the question why we had to wait in the first place since there is obviously no logistical issue. Well, it looks like we have one now?

    I have heard nothing back from support regarding linking me to an actual post about this with any kind of information, going on a week now.

    My backer number is 3802 - @admin I would appreciate if anyone could help me figure out exactly what is going on. I am not ranting, nor am I being unreasonable, all I ask is that we be communicated with and expectations managed.

  • Any update?

  • @admin Thx for the response.

    KS Backer Number: 1118
    PledgeBox: PB00600233

  • This post is deleted!

  • @symonty
    Dear, May I have your backer number, that I will check it for you.
    We do have two batches that the add-ons are shipped separately. Thank you.

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