CR Touch - No Lights, Probe Stuck Down

[LVMJohnson1996]

Hello,

I just received me ender 3 and CR touch today. When I plug the CR Touch in the plunger goes down and no lights come on. I used the "Ender-3 Pro_4.2.2_ BLTouch_Marlin2.0.1 - V1.1.2.bin" file to flash the firmware, I have checked all the connections and have currently reverted back to "Ender-3 Pro_4.2.2_ BLTouch_Marlin2.0.1 - V1.1.2.bin" just to keep printing.

Any idea what could be causing the issue, or just a bad new out of box CR-Touch?

Thanks in advance for any help!

[Gracy]

Hi, @LVMJohnson1996 Please check whether there is any problem in assembly, If not. you can send an email to cs@creality.com and attach a video that clearly shows the problem. There will be professionals to help you.