motors wont move after installing CR touch firmware

[joshiboshi13]

i just got my CR touch and istalled it on my ender 3, got everything working and went to go do a test print everything got warmed up and nothing happend, can someone help fix this problem since im quite new to this

[C3DS]

@joshiboshi13 hopefully this video will help. https://youtu.be/_f4T75oQ3Cs

[Yolanda]

hi，@joshiboshi13 Do you update the CR Touch firmware? You can update the corresponding version according to the tutorial video:
https://drive.google.com/drive/folders/1aZ7tIZ8K1DsZL96P4AcasE85uTxLEmMe
https://www.youtube.com/watch?v=HPO4oQ0lr48

After updating the firmware, please try printing the model directly without preheating.
xyzCalibration.gcode

And if the problem still exists, please send an email to cs@creality.com and attach the videos about the problem in details. There will be the professionals to help you.