Printer head won't touch the build plate.

  • Creality CR-10 Max.

    The print head won't go down to the build plate. (I can force it down manually)

    It stays 20 cm above the build plate. (tried restart, auto home, auto level)

    When did it happen?
    Worked fine after unboxing. Then I realized the print arm (who the extruder slides on) was not aligned.

    I removed the metal bars and loosened three screws in order to fix it. The problem started after.
    Have I broken something by mistake?

  • hi, @Lars Can you upload the pictures about the issue? The image should be under 800KB.

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