Control panel out of sync

  • The buttons of the control panel are out of sync.
    When I want to press on the first row of buttons, I have to press somewhere in the second row.
    for the second row, I have to press the third.
    But for the third row, wherever I press, nothing happens except, that the other rows react.
    I can't even upgrade the firmware, the play-button is in the third row, so ....

    Does somebody a solution?
    Thanks in advance

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