How long does it take to get reply for warranty claim?

  • How long does it take to get a reply from after-sale team?

    My control knob became stiff and then the click cannot work anymore. Now it is so stiff that I am afraid of breaking it when I turn it. Also as I can't click, I don't know how to use the printer anymore.

    I tried contacting support from Creality as it's been less than 3 months I have the printer.

    I am still waiting an answer to the email I sent on jan 22nd as I used the after-sale team's email found here:

    Also the phone number doesn't seems to be working from any phone I tried so far. (from Canada)

    What can I do?

  • they are on chinese new year break wont be back on until 5 feb i think

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