Why haven't I gotten a response ???
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its been over a week and I haven't gotten a response back yet about my faulty CR6-SE. When will this be resolved??. Am I getting replacement parts? Replacement printer? When? How long?
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@Memphis
I have checked with our colleague, he has feedback on your email. Please check.
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@admin its been another day that passed that I haven't heard anything.. this is completely unprofessional especially for such a large and reputable company as yourself..
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@admin I'm still waiting.
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@Memphis
Dear, I have pushed him to reply to you, please check your email later. Thank you.
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@admin ! I emailed kickstarter support and got a response saying to upload video and I did and I haven't heard back since then..
This was my email to kickstartersupport@creality.com on 8-31-2020:
To whom It may concern,
I noticed today while attempting to print i kept losing usb connection to printer, also when I turned of the power switch to reboot I heard sizzling coming from power switch and the illumination light inside power switch doesn't always work. I also noticed since I got the printer that when I turn the power switch off and I have the usb cable connected, the printer screen stays on with usb alone... is that normal? Please advise on the steps to take to resolve issues.
Thank you,
Sincerely,
Michael H********
Kickstarter Backer #:3104This was my response from huangcan@creality.com on 9-2-2020:
Dear Sir:
Good day.
1:The psy switch emit sizzling and bacame illumination inside it while working.
Could you please shoot a video and send us for analysis. Also provide the manufacturing code.2:The usb lose connection ,If you mean the conection of printer to computer? Please try to change a nother usb cable try again. 3:The screen stay on with usb alone ,it noemal ,because usb with 5v supply voltage the same as screen's. I hope your feedback . Thank you . Best regardsYours sincerely
Anwen/Customer Service
www.creality.com
Shenzhen Creality 3D Technology Co., Ltd
Office Address: 11-12F, Building No.,3, Jinchengyuan Industrial Area,
Dalang Street, LongHua, Shenzhen City, China
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I supplied all the required information and videos and I havent heard back since!!!
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@Memphis, Hi, Sir, May I know when and where did you send the message about your CR-6 SE problem? or pls leave me your CR-6 SE issues here, if it is with videos or pictures for issue confirmed, pls write to cs@creality.com, and I will ask our technical personnel to help you check as soon as possible.