CR6-SE pushes out the filament

  • Hi there,
    I bought a cr6-se printer and the first few prints were ok but after a while it started to push out the filament all the way out, backward. After it happened the 3d printer tried to push the filament back to the nozzle but couldn't reach it and started to print in the air. I tried to change the settings but I don't know why it happens or how could I fix it.

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