Ender 3 Cr touch firmware not flashing

  • Hey, I purchased a Cr touch upgrade for my ender 3 printer a several months back and have yet to get it to work. I've followed the instructions that came with it to the dot, I've looked all over the internet, and can't seem to get it to work. Whenever I go to flash what I assume to be the correct firmware, and I've tried several, it just sits on a loading screen. I have to then turn it off and re-flash the original firmware without the Cr touch software. Please help. Creality's customer service is very slow to respond in email. I get one response per day so I was hoping somebody could help here.

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