I can print from Cloud App but not from SD Card

  • Just set up my CR-10 Smart Pro and I couldn't get it to print. I tried everything. Finally upgraded the firmware on the printer and the touch pad but it didn't fix it. I then tried to print from the Creality Cloud App and that worked, although it couldn't find the camera.

    I tried copying the files on the SD card, then reformatting the SD card as specified with Fat(32) allocation size 4096 and adding the files back but that didn't work. I could see the files in the touch screen, but when I select one and then press the start button nothing happens.

    I am wondering if the files are in the wrong format. They are stored as .gcode files. Is this correct. Or should they be in a different format?

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