Cancel/Refund advice
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I am backer 8455 in Australia.
My printer has not been shipped and does not sound like it will be for a while.
I am greatly concerned with the safety of this printer from following the FB forums and reading of the various issues it has had.
I would like to apply for a refund. I contacted Kickstarter and they advise that Creality could authorise this. I would like to do so please.
How do I get a refund and cancel this?
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@FrozenBunyip said in Cancel/Refund advice:
I am backer 8455 in Australia.
My printer has not been shipped and does not sound like it will be for a while.
I am greatly concerned with the safety of this printer from following the FB forums and reading of the various issues it has had.
I would like to apply for a refund. I contacted Kickstarter and they advise that Creality could authorise this. I would like to do so please.
How do I get a refund and cancel this?
You should talk to your credit card company (you used a credit card to pay, right?) about disputing the charge if they refuse a refund. Mine is happy to refund my money and issue a charge back to the seller, regardless of any "no refund policy", if they agree that I'm legitimately dissatisfied with my purchase.
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Dear @FrozenBunyip
All machine to Australia has been shipped readily. We are waiting for the tracking number, will update in our website. Thanks for your support.
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You can't.
Look at update #10
https://www.kickstarter.com/projects/1001939425/creality-cr-6-se-leveling-free-diy-3d-printer-kit/posts/2870500From now on, we only offer a refund when a quality problem or a delivery problem occurs.