My CR6 Just burnt the motherboard out
I've only had my Kickstarter CR6 for about 5 days, and it's been running great. Just tonight I finished a 20-hour print, and while I was removing it from the plate there was a sudden Hiss, following quickly by a flash of fire from inside the unit and smoke pouring out. I quickly disconnected the power.
After opening the unit, I can see where the motherboard is burnt. Ironically the fuse is untouched, but that large heatsink component (in the highlighted area) is visibly loose as all the traces are burnt away.
How do I resolve this?
Please contact firstname.lastname@example.org to reissue the motherboard. Please let me know if you send the email, and I will push them to solve it. Thank you