DHL asks me to pay TAXES!! Please take Action!
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I am the backer no. 142 for Cr6-SE at your Kickstarter campaign. The printer had arrived today in Cyprus (European Union).
At your campaign, in many occasions, it was stated clearly that shipping to Europe was duty free. Although I got a call now from the shipping company that the taxes were not paid and they can't deliver to me if I don't pay the taxes!!
Please take care of the situation!
A quick response from you it would be much appreciated.
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Dear @Constantinos @HVJ17
I will push them to feedback you quickly. Please don't worry, about this tariff, we will give you a solution.
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@admin I sent again an email to the email you provided to me explaining the whole situation. Please push this email for me.
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@admin said in DHL asks me to pay TAXES!! Please take Action!:
What freaking joke. THERE IS NO ONE MONITORING kickstartersupport@creality.com.
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@admin Still waiting your feedback on taxes refund request. I sent 3 or 4 emails to the mail you have provided, i got an answer 4 weeks ago that was a bank holiday in Hong Kong an it will take some time. Then was September, now we have almost November.
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@admin Thank you for your reply! I have already sent an email with the payment invoice to the email you mentioned above. I am waiting for the refund to be made.
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This post is deleted!
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Dear @Constantinos
Well received, for this issue, I have confirmed that some places should pay the taxes, please make the payment first and send us the payment bill to kickstartersupport@creality.com, we will refund you. Please don't worry about it. If you send the email, you can give a message here, I will push it for you.