DHL asks me to pay TAXES!! Please take Action!
-
I am the backer no. 142 for Cr6-SE at your Kickstarter campaign. The printer had arrived today in Cyprus (European Union).
At your campaign, in many occasions, it was stated clearly that shipping to Europe was duty free. Although I got a call now from the shipping company that the taxes were not paid and they can't deliver to me if I don't pay the taxes!!
Please take care of the situation!
A quick response from you it would be much appreciated.
-
@admin Thank you for your reply! I have already sent an email with the payment invoice to the email you mentioned above. I am waiting for the refund to be made.
-
This post is deleted!
-
Dear @Constantinos
Well received, for this issue, I have confirmed that some places should pay the taxes, please make the payment first and send us the payment bill to kickstartersupport@creality.com, we will refund you. Please don't worry about it. If you send the email, you can give a message here, I will push it for you.