Printer damaged before shipping
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After following some suggestions from people around the kickstarter comment section regarding my loose building plate with a bumpy movement,
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I took the glass off and noticed a hit corner of the plate (not the glass).
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I removed the plate to find that two guide wheels on the hit side were bent.
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upon further inspection of the wheels, it appears that one of the guide wheels was chipped and that two of them were crooked.
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there is a dent in the Y rail...
Is there a chance to get some replacement parts? I am very disappointed with the fact that I had to pay literally the price of the printer for the shipment, that is 300 USD, the box was intact, I have received a physically and noticeably defective printer, and it somehow passed QC.
I don't mind probable software bugs that are easy to fix, but I can't even purchase a replacement Y rail as it is specifically machined.
How could this be??? I was so excited about this printer and now I am left disappointed.. the design is amazing, but that physical damage ruins it all.
is there an option to receive replacement parts??
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