Alright so I start a print. its about a 2 hour to 4 hour print depending on quality I choose. I start the print and everything is fine. When the print gets to 17% this is about the 60 min mark and mostly empty portion of the model. The printer stops. I have sat and waited 5 mins, 10 mins, 15 min, and 30 mins just to see if it would start back up and it does not. I am at a lost of what to do about this. I paid decent money and I need a working printer. This is unacceptable in my opinion.
Thank you for the response I have emailed the engineer.
For your issue, please don't worry, we have a specific engineer to help you, please send email to firstname.lastname@example.org