Thank you, we will keep making it better and better together!

How to unbrick your Creality Box:
In many cases, the brick of a box is caused by a power failure or the card removal, so the box will not be turned on anymore.
Please follow the procedures below to fix the bricked Creality Box.

1. Get a USB flash drive.
2. Power off the Creality Box.
3. Unzip the Creality Box firmware file and paste the unzipped file ‘root_uImage’ to the USB flash drive.
4. Insert the USB flash drive to the port on Creality Box.
5. Long press the Reset button - Power on the Creality Box (holding the Reset for at least 6 seconds or a bit longer) - the Creality Box will go to ‘updating’ mode.
6. After the updating, Creality Box will start automatically and the D1 light will flash.
7. Done. The flashing D1 light indicates you successfully recovered your Creality Box.

The link for firmware:
http://file2-cdn.creality.com/model/cfg/box/V1.01b51/cxsw_update.tar.bz2

Dear All,

we will have the update firmware next week, please be patient and Admin will make everybody noticed about it. Thanks for supporting Creality

@timd1971 , Pls check the Ender-3 V2 with the BL touch firmware as well, https://www.creality.com/download/32. about the Filament Runout Sensor, as I know, Ender 3 V2 didn't come with it. let me confirm first and get back to you later.

Dear All,
We organize all related videos into a collection so that everyone can find the right one and solve problems.

CR-6 SE unpacking operation English version 0623： https://youtu.be/J6UDlXrfv-4
How to check the CR-6 SE motor does not work (Chinese and English)： https://youtu.be/57q43doOqA4
How to check CR-6 SE extrusion springback tutorial (Chinese and English)：https://youtu.be/7PkuFt1PJkI
CR-6 SE heating restart inspection tutorial：https://youtu.be/yYL8DUsHS98
CR-6 SE Booting No Response Checking Tutorial：https://youtu.be/jQF2bQDStXc
CR-6 SE boot screen does not light up inspection tutorial：https://youtu.be/MLrSUzVtsAM
How to check the CR-6 SE nozzle without heating tutorial (Chinese and English)：https://youtu.be/oKdanIJWFOA
CR-6 SE adjusts the X-axis level tutorial (Chinese and English)：https://youtu.be/MUmqPfcxLv0
CR-6 SE cleaning nozzle Heatbreak tutorial (Chinese and English)：https://youtu.be/SVqFEmMpHwU
CR-6 SE needle cleaning and nozzle replacement tutorial (Chinese and English)：https://youtu.be/CHZMgMCw68U
CR-6 SE Extrusion Mechanism Replacement Tutorial (Chinese and English)：https://youtu.be/WSBrzfEQwVg
CR-6 SE replacement print nozzle module English version：https://youtu.be/e-S9NJrXL80
CR-6 SE replacement nozzle kit tutorial (Chinese and English)：https://youtu.be/nHAo_39aEbA
CR-6 SE replacement pressure-sensitive kit tutorial (Chinese and English)：https://youtu.be/QB0P2opolqA
How to update the motherboard firmware for CR-6 SE (8-bit chip)：https://youtu.be/dxggdc2Bqp0
CR-6 SE firmware brush tutorial 32-bit chip STM32F103：https://youtu.be/5JAwU00jH4k
How to flash the motherboard firmware for CR-6 SEL::https://youtu.be/giLGRq7UM2k
CR-6 SE upgrade and replace the 32-bit motherboard to detect the English version.：https://youtu.be/5B1WloCW0O4

Hi, well received your question. Please update the firmware as following : Drag the file into an empty SD card, then insert the card into the printer, and it will refresh automatically when it is turned on. During the refresh process, the screen will be black for about 10 seconds after booting, and then the boot interface will be displayed, indicating that the firmware refresh is successful.
The firmware for bin files which is our original files, please try it again. Thank you.

Dear Tim, I will transfer your suggestions to our team, thank you. We will try the best to make our product better.

Time: August 27th, 2020
Dear Valued Clients,

we would like to appreciate you for consistently support to Creality 3D for so many years, and we feel deeply honored to serve you with printers, printer parts, and filaments. For providing you with further excellent service and products, we would like to make a brief declaration of BL touch as below:

1. The BL Touch kit sold by Creality applies to all 8-bit motherboard 3D printers,

2. If currently, BL touch kit wants to compatible with a 32-bit motherboard 3D printer, please check BL Touch Introduction.pdf in the Ender-3 list to do up-gradation.

3. Creality has already published new BL touch kit to compatible with a 32-bit motherboard 3D printer, please check Following documents in our website: https://www.creality.com/download/32

Ender-3 - Marlin2.0.1- V1.3.1- BLTouch.bin
Ender-3 - Marlin2.0.1- V1.3.1- BLTouch - TMC2225.bin

Ender-3 Pro - Marlin2.0.1 - V1.3.1 - BLTouch.bin
Ender-3 Pro - Marlin2.0.1 - V1.3.1 - BLTouch - TMC2225.bin

Ender-3 V2-Marlin-2.0.1 - V1.3.1 - BLTouch.bin
Ender-3 V2-Marlin-2.0.1 - V1.3.1 - BLTouch - TMC2225.bin

Ender-5 - Marlin2.0.1 - V1.3.1- BLTouch.bin
Ender-5 - Marlin2.0.1 - V1.3.1- BLTouch - TMC2225.bin

Ender-5 Pro- Marlin2.0.1 - V1.3.1 - BLTouch.bin
Ender-5 Pro- Marlin2.0.1 - V1.3.1 - BLTouch - TMC2225.bin

This is the video of 32-bit motherboard install the BL touch tutorial for your reference:
https://youtu.be/HhrKBajQ5LA

We will continue to provide you with the quality products and service which you've come to expect and even more.

If you have any questions or concerns, please don't hesitate to contact our sales representatives or email us at info@creality.com.

Thank you,
Shenzhen Creality 3D Technology Co., Ltd,

@PandaTerminator ， Hi, Panda, now the specific BL touch for Ender-3 V2 is not released yet, once it is officially released, I will add the purchasing URL for you guys. thanks for your support.

Dear @laazarus

If the goods are on the boat, the shipping status will be keep same, if it finishes customs clearance, the status will update.

Dear @reberdidit

In order to better serve our users and solve their after-sales problems in a timely manner,
our technical team has created an official after-sales platform：

For after-sales issues with Creality products, please move to the official after-sales channel, where we have professional after-sales staff to deal with your after-sales issues in real-time.

Below is the official after-sales channel portal, if you have any after-sales issues, please contact us on this platform. Thank you for your support.

https://www.creality.com/service-request

A Bit More Intelligence:

CR-10 Smart 3d printer supports both WIFI & RJ45 wired network connection. With the Creality Cloud APP, you can easily slice 3D models, remote control your printers, and print an object whenever and wherever with your phone.

The self-developed integral light source, High precision:

The self-developed optical system of the new generation adopts the light principle of reflection + refraction to make the light intensity distribution of the whole screen uniform, and each dimension of the model with consistent accuracy.

@Thane3D

Nozzle temperature to 200
retractions to 8-10mm
if there is the phenomenon of drooping material or a long time not to replace the nozzle, replace the nozzle with a new one.
You can also replace other volumes of filaments, if the filaments are damp, there will also be a lot of drawing can not be adjusted by the parameters

@TiioakTx

Please follow the picture 5steps to reset.

If you can't update the software, go to this website to download the latest version https://www.chitubox.com/zh-Hans

Dear @sjkn

It is recommended to make the hot-bed temperature to be 60, if you use the soft magnetic platform. And from your picture, you still need to level again.

Dear @Tucats

Tighten the nuts under the hotbed and then the platform drop

Dear @fizzychicken

The nozzle fan is not controllable and will turn on when the machine is turned on

Dear @jumbo125

In order to better serve our users and solve their after-sales problems in a timely manner,
our technical team has created an official after-sales platform：

For after-sales issues with Creality products, please move to the official after-sales channel, where we have the professional after-sales staff to deal with your after-sales issues in real-time.

Below is the official after-sales channel portal, if you have any after-sales issues, please contact us on this platform. Thank you for your support.

https://www.creality.com/service-request

Dear @OldMan

Turn the knob below the hotbed for leveling