Dear All,

we will have the update firmware next week, please be patient and Admin will make everybody noticed about it. Thanks for supporting Creality

Hi, well received your question. Please update the firmware as following : Drag the file into an empty SD card, then insert the card into the printer, and it will refresh automatically when it is turned on. During the refresh process, the screen will be black for about 10 seconds after booting, and then the boot interface will be displayed, indicating that the firmware refresh is successful.
The firmware for bin files which is our original files, please try it again. Thank you.

Dear All,
We organize all related videos into a collection so that everyone can find the right one and solve problems.

CR-6 SE unpacking operation English version 0623： https://youtu.be/J6UDlXrfv-4
How to check the CR-6 SE motor does not work (Chinese and English)： https://youtu.be/57q43doOqA4
How to check CR-6 SE extrusion springback tutorial (Chinese and English)：https://youtu.be/7PkuFt1PJkI
CR-6 SE heating restart inspection tutorial：https://youtu.be/yYL8DUsHS98
CR-6 SE Booting No Response Checking Tutorial：https://youtu.be/jQF2bQDStXc
CR-6 SE boot screen does not light up inspection tutorial：https://youtu.be/MLrSUzVtsAM
How to check the CR-6 SE nozzle without heating tutorial (Chinese and English)：https://youtu.be/oKdanIJWFOA
CR-6 SE adjusts the X-axis level tutorial (Chinese and English)：https://youtu.be/MUmqPfcxLv0
CR-6 SE cleaning nozzle Heatbreak tutorial (Chinese and English)：https://youtu.be/SVqFEmMpHwU
CR-6 SE needle cleaning and nozzle replacement tutorial (Chinese and English)：https://youtu.be/CHZMgMCw68U
CR-6 SE Extrusion Mechanism Replacement Tutorial (Chinese and English)：https://youtu.be/WSBrzfEQwVg
CR-6 SE replacement print nozzle module English version：https://youtu.be/e-S9NJrXL80
CR-6 SE replacement nozzle kit tutorial (Chinese and English)：https://youtu.be/nHAo_39aEbA
CR-6 SE replacement pressure-sensitive kit tutorial (Chinese and English)：https://youtu.be/QB0P2opolqA
How to update the motherboard firmware for CR-6 SE (8-bit chip)：https://youtu.be/dxggdc2Bqp0
CR-6 SE firmware brush tutorial 32-bit chip STM32F103：https://youtu.be/5JAwU00jH4k
How to flash the motherboard firmware for CR-6 SEL::https://youtu.be/giLGRq7UM2k
CR-6 SE upgrade and replace the 32-bit motherboard to detect the English version.：https://youtu.be/5B1WloCW0O4

Time: August 27th, 2020
Dear Valued Clients,

we would like to appreciate you for consistently support to Creality 3D for so many years, and we feel deeply honored to serve you with printers, printer parts, and filaments. For providing you with further excellent service and products, we would like to make a brief declaration of BL touch as below:

1. The BL Touch kit sold by Creality applies to all 8-bit motherboard 3D printers,

2. If currently, BL touch kit wants to compatible with a 32-bit motherboard 3D printer, please check BL Touch Introduction.pdf in the Ender-3 list to do up-gradation.

3. Creality has already published new BL touch kit to compatible with a 32-bit motherboard 3D printer, please check Following documents in our website: https://www.creality.com/download/32

Ender-3 - Marlin2.0.1- V1.3.1- BLTouch.bin
Ender-3 - Marlin2.0.1- V1.3.1- BLTouch - TMC2225.bin

Ender-3 Pro - Marlin2.0.1 - V1.3.1 - BLTouch.bin
Ender-3 Pro - Marlin2.0.1 - V1.3.1 - BLTouch - TMC2225.bin

Ender-3 V2-Marlin-2.0.1 - V1.3.1 - BLTouch.bin
Ender-3 V2-Marlin-2.0.1 - V1.3.1 - BLTouch - TMC2225.bin

Ender-5 - Marlin2.0.1 - V1.3.1- BLTouch.bin
Ender-5 - Marlin2.0.1 - V1.3.1- BLTouch - TMC2225.bin

Ender-5 Pro- Marlin2.0.1 - V1.3.1 - BLTouch.bin
Ender-5 Pro- Marlin2.0.1 - V1.3.1 - BLTouch - TMC2225.bin

This is the video of 32-bit motherboard install the BL touch tutorial for your reference:
https://youtu.be/HhrKBajQ5LA

We will continue to provide you with the quality products and service which you've come to expect and even more.

If you have any questions or concerns, please don't hesitate to contact our sales representatives or email us at info@creality.com.

Thank you,
Shenzhen Creality 3D Technology Co., Ltd,

Dear Tim, I will transfer your suggestions to our team, thank you. We will try the best to make our product better.

@PandaTerminator ， Hi, Panda, now the specific BL touch for Ender-3 V2 is not released yet, once it is officially released, I will add the purchasing URL for you guys. thanks for your support.

How to unbrick your Creality Box:
In many cases, the brick of a box is caused by a power failure or the card removal, so the box will not be turned on anymore.
Please follow the procedures below to fix the bricked Creality Box.

1. Get a USB flash drive.
2. Power off the Creality Box.
3. Unzip the Creality Box firmware file and paste the unzipped file ‘root_uImage’ to the USB flash drive.
4. Insert the USB flash drive to the port on Creality Box.
5. Long press the Reset button - Power on the Creality Box (holding the Reset for at least 6 seconds or a bit longer) - the Creality Box will go to ‘updating’ mode.
6. After the updating, Creality Box will start automatically and the D1 light will flash.
7. Done. The flashing D1 light indicates you successfully recovered your Creality Box.

The link for firmware:
http://file2-cdn.creality.com/model/cfg/box/V1.01b51/cxsw_update.tar.bz2

Hi Tim, this article is saying that Ender-3v2 as the new product in the Ender series, it has the most same design as before. And most mods can be made by it. People will not be unfamiliar with it.

What kind of functions does the LD-002H 3D printer have? Let's dive in.

https://www.creality.com/blog-detail/creality-ld-002h-gratitude-feedback-activity

1.Fast print speeding: the Creality LD-002H 3D printer's innovation is powered by an LCD Monochrome display screen, the transparency is enhanced and the curing time of the model is 1-4S/layer, compared with the similar resin 3D printer, the print speed is increased by 10%.

2.Fast to leveling: reducing the printing platform to 2k screen, set aside a distance of paper, locking rotary knob to finish the leveling.

3.High resolution: the Creality LD-002H have 1620 * 2560 high resolution and high precision, displaying the 3D printer model detail from point to surface, the precision reaches 51μm.

4.Air filtration: the air filtration has activated carbon that can effectively reduce the smell from resin and more environmentally friendly.

5.Z-axis linear guideway: achieving high precision accuracy has to keep stability. Z-axis linear guideway can make sure high precision processing. a stable mechanical structure can offer you high precision results.

6.3.5-inch full-color touch screen: an easy UI design can real-time monitoring the printing information, it is easy to operate and more human friendly.

Hi, Tim, Welcome to Creality Forum, Glad to see your comment here, now our website just updates, there might be some problem happened here. thanks for letting us know about it. we will check and solve it as soon as possible. and about the Ender-3 V2 firmware you mentioned. we will update it today, if later you have any other question, pls let us know about it. @timd1971

Dear @sahilk

You can come to our on-line shop: https://vip.creality.com/en

Dear @designtowork

Check the wiring connections to see if the thermistor is faulty, if the nozzle can not be heated to replace the thermistor try.

Dear @jdiazrdgz

In order to better serve our users and solve their after-sales problems in a timely manner,
our technical team has created an official after-sales platform：

For after-sales issues with Creality products, please move to the official after-sales channel, where we have the professional after-sales staff to deal with your after-sales issues in real-time.

Below is the official after-sales channel portal, if you have any after-sales issues, please contact us on this platform. Thank you for your support.

https://www.creality.com/service-request

Dear @Apocalypse

Format the SD card, re-slice the model, turn the machine off and reboot and insert the SD card to print, if that doesn't work, flush the firmware and try again

Dear @corywalbrecht

First warm up and then clean the nozzle. If after cleaning the nozzle and throat there is still a problem, it is recommended to replace the consumables.

Dear @capn-stretch

You can check this video to see if it helps:
https://www.youtube.com/watch?v=26Gc88jjNqc

Dear @Walter-E

Have you contacted our after-sales for the issue?

In order to better serve our users and solve their after-sales problems in a timely manner,
our technical team has created an official after-sales platform：

For after-sales issues with Creality products, please move to the official after-sales channel, where we have the professional after-sales staff to deal with your after-sales issues in real-time.

Below is the official after-sales channel portal, if you have any after-sales issues, please contact us on this platform. Thank you for your support.

https://www.creality.com/service-request

Dear @pmcn501

In order to better serve our users and solve their after-sales problems in a timely manner,
our technical team has created an official after-sales platform：

For after-sales issues with Creality products, please move to the official after-sales channel, where we have the professional after-sales staff to deal with your after-sales issues in real-time.

Below is the official after-sales channel portal, if you have any after-sales issues, please contact us on this platform. Thank you for your support.

https://www.creality.com/service-request

Dear @ACrealityMan

1. Format the memory card first, then re-copy the gcode file to test
2. Replace the memory card with a new one (less than 16G)
3. gcode file name should not exceed 16 characters; no special symbols
4. Stick a little alcohol on the SD card and repeatedly unplug it.

Dear @IanH

You can Level the platform manually before using the BL-TOUCH, if it not solved, you can come to our official after-sales platform: https://www.creality.com/service-request