@admin I’ve emailed after service at the address service.creality, I’ve been patient, I’ve tried again and again to fix this printer on my own. They offered replacement parts and I’ve yet to see them. I need to contact someone in a PR department. This has gone on for months and I am honestly disgusted.

Hello everyone! I shall list my grievances below so perhaps another user may find some comfort or, even better, help me more than this company ever has.

I bought a CR10S5 in March of 2021. It was a large investment as I’m sure you all know. Well, because of the needs of the customers I have, I needed to swap out the stock hot end. That’s when things immediately went sour.
The grub screw was over tightened and stripped in the factory. It was impossible to get the thing apart. So, I did what anyone who just dropped nearly 800 dollars on a piece of equipment would do. I contacted after sales to ask if a replacement hot end could be sent out.

Silence.

When they did respond, they asked for the usual information and suggested I leveled the bed. Fantastic. I ended up having to buy a full replacement hot end assembly.

Fine.

Next problem: it simply would not level. No matter what I did. I ended up with horrible bruising on my hands and wrists trying to get the thing going. Eventually it was as good as I would ever get it.
I gently cleaned the bed, had it preheated, checked the leveling again and!!! Nothing. Nothing would print. After funneling more and more money and time into the beast and a near 40 part back and forth email chain to what accounts for customer service, I’ve dropped easilly another 400 on trying to breathe life into this printer. To no avail. Once they’ve sent me a replacement part, and it was the wrong one. Now, they’ve promised me other “accessories” which are nowhere to be seen and untraceable. And then when I have finally had enough and ask for my money back since my customers bailed, and I basically set money on fire, they tell me it’s out of the window for returns. The WHAT NOW? I brought up this issue the day I got the printer, kept them informed, and they wasted my time to get me out of the return window?

tl;dr
Bed won’t level
Hot end stripped and unusable
Extruder motor doesn’t function properly
Materials won’t stick to bed
Wont maintain temperature on bed or extruder