I also have the exact same issue, ordered the printer in November, turned up early December. So far I've only been able to successfully print small prints roughly about the size of the calibration cube. Anything larger results in lots of layer shifting making the print unusable.
I've completely stripped the printer down multiple times, relevelled the bed loads, ensured there are no blocks in the Bowden tube/hot end and fiddled about with almost every individual component to some degree or another, as well as trying multiple different settings in my slicer software and learned a lot about potential issues that didn't fix what I was seeing. But just can't seem to stop it from doing a 'thud' and resulting in lots of layer shifts. So far I've had a terrible experience with the Ender 3 v2 and it's been a massive waste of money, time and filament.