Sounds that it could be an offset problem if the hot end is grabbing your prints.
Could maybe be a temperature issue with the hot bed too I guess?
Can you provide any more details around the issue?
What are the print temperatures you're using when running those prints?
Are you printing with PLA or some other material?
Can you try to re-calibrate the printer using the auto bed levelling function and check the manual offset?
You should be able to slide a paper under the extruder without much (or no) resistance or tugging on the paper from the print head. If the paper doesn't slide under the print head it might be too tight, thus you might have to increase the offset in the printer menu.