My order was shipped in two shipments. I have NOT received the Printer - I HAVE received the add-ons.

Printer (1Z7Y59R80395209329)
Lost
Add-Ons (1Z7F17020372198597)
Recieved on 10/12/2020

Number: 1Z7Y59R80395209329
Package status: Expired
Country: United States -> Unknown
Destination:

Origin:
2020-09-09 13:00, Shakopee, MN, United States, We're attempting to verify the package location. / Claim issued.
2020-09-08 11:38, Shakopee, MN, United States, We're attempting to verify the package location. / Investigation only
2020-08-31 19:47, Hodgkins, IL, United States, Arrived at Facility
2020-08-28 02:29, Cerritos, CA, United States, Departed from Facility
2020-08-27 22:34, Cerritos, CA, United States, Arrived at Facility
2020-08-27 22:07, Gardena, CA, United States, Departed from Facility
2020-08-27 20:10, Gardena, CA, United States, Origin Scan
2020-07-31 21:33, United States, Order Processed: Ready for UPS

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I want my printer.

Chris

@admin UPS has issued Claim Number: 7773820001A
I have the ability to Upload Payment Document but I need the following:
UPS Account Numner
Invoice for my purchase

I have the PledgeBox Invoice Summary, but an official invoice would be better.

Keep emailing them at kickstartersupport@creality.com

I know that it seems useless, but after 5 months of contacting them repeatedly (sometimes multiple times per day) I was finally able to obtain my CR-6SE and it's been a great printer for me.

I find it unfortunate that Creality's customer support isn't as good as I expect of a company that produces the types and quantities of products that they create and develop.

Keep pushing them!

@admin UPS has issued Claim Number: 7773820001A
I have the ability to Upload Payment Document but I need the following:
UPS Account Numner
Invoice for my purchase

I have the PledgeBox Invoice Summary, but an official invoice would be better.

UPS Provided me with Claim Number 7773820001A

They are asking for additional details about the product shipment, including invoice and description.

@admin Backer Number: 392

I started a claim with UPS on 9-Sept-2020

Information from the Shipper:

UPS Next Steps
The search for your package is complete. We have been unable to locate your package. We will forward the search results to the shipper.

Your Next Steps
If you are the shipper, you can Contact UPS for more help.

Claim Information
Check Claim Status:
Package Search Complete - Package Not Found

Status Detail
Package Search Complete, if you have questions please contact the shipper for further details

Tracking Number
1Z7Y59R80395209329

Claim Type:
LOSS

Merchandise Description Number of Items Cost per Item
SELF-LEVELING 3D PRINTER 1

I hope that whomever took it has problems.

My issue is that the shipper (UPS) has identified it as lost and issued a claim to the shipper (NEWEGG NEKTECK) but I cannot get Creality to acknowledge the failed shipment. They only come back and say that my Add-on shipment has been delivered.

Now I feel like I'm out the cost of a printer and I have add-ons for that printer that are essentially worthless.

Interestingly, the shipment that arrived has a weight of 4 kg and the printer weighs 11 kg, but kickstartersupport@creality.com doesn't read my emails or notice this difference.

I'm still looking for help and sending emails but the responses don't come or they are textbook "Order X has been delivered"

I'm curious if their systems show one or two tracking numbers since so many of us had separate printer and add-on shipments.

My order was shipped in two shipments. I have NOT received the Printer - I HAVE received the add-ons.

Printer (1Z7Y59R80395209329)
Lost
Add-Ons (1Z7F17020372198597)
Recieved on 10/12/2020

Number: 1Z7Y59R80395209329
Package status: Expired
Country: United States -> Unknown
Destination:

Origin:
2020-09-09 13:00, Shakopee, MN, United States, We're attempting to verify the package location. / Claim issued.
2020-09-08 11:38, Shakopee, MN, United States, We're attempting to verify the package location. / Investigation only
2020-08-31 19:47, Hodgkins, IL, United States, Arrived at Facility
2020-08-28 02:29, Cerritos, CA, United States, Departed from Facility
2020-08-27 22:34, Cerritos, CA, United States, Arrived at Facility
2020-08-27 22:07, Gardena, CA, United States, Departed from Facility
2020-08-27 20:10, Gardena, CA, United States, Origin Scan
2020-07-31 21:33, United States, Order Processed: Ready for UPS

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I want my printer.

Chris

The referred shipping information is from my 2nd shipment (Add-ons) and not the first shipment. THe first shipment - part of the August 20th release - has been lost by the shipping company: 1Z7Y59R80395209329

https://www.17track.net/?nums=1Z7Y59R80395209329

My printer was shipped as part of the August 20th shipment. I was able to find tracking details through my UPS account, and it was listed on Pledgebox (it is not there now).

The package stopped moving at one of the distribution centers and had no updates for 7 days so I started a Claim Process with the shipper (UPS).

The Claim status is: Package Search Complete - Package Not Found

KickStarter Backer #: 392

What can I do to get my printer, and add-ons, that I ordered - now that the shipper seems to have "lost" my package?