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    diacis

    @diacis

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    Best posts made by diacis

    • Printer Lost in Shipping

      My order was shipped in two shipments. I have NOT received the Printer - I HAVE received the add-ons.

      Printer (1Z7Y59R80395209329)
      Lost
      Add-Ons (1Z7F17020372198597)
      Recieved on 10/12/2020

      Number: 1Z7Y59R80395209329
      Package status: Expired
      Country: United States -> Unknown
      Destination:

      Origin:
      2020-09-09 13:00, Shakopee, MN, United States, We're attempting to verify the package location. / Claim issued.
      2020-09-08 11:38, Shakopee, MN, United States, We're attempting to verify the package location. / Investigation only
      2020-08-31 19:47, Hodgkins, IL, United States, Arrived at Facility
      2020-08-28 02:29, Cerritos, CA, United States, Departed from Facility
      2020-08-27 22:34, Cerritos, CA, United States, Arrived at Facility
      2020-08-27 22:07, Gardena, CA, United States, Departed from Facility
      2020-08-27 20:10, Gardena, CA, United States, Origin Scan
      2020-07-31 21:33, United States, Order Processed: Ready for UPS

      Powered by www.17track.net

      I want my printer.

      Chris

      posted in CR-6 SE /CR-6 MAX 3D Printer
      D
      diacis
    • RE: Printer Lost in Shipping

      @admin UPS has issued Claim Number: 7773820001A
      I have the ability to Upload Payment Document but I need the following:
      UPS Account Numner
      Invoice for my purchase

      I have the PledgeBox Invoice Summary, but an official invoice would be better.
      37a1fc03-aa54-401b-a40f-f5a11599dcb3-image.png

      posted in CR-6 SE /CR-6 MAX 3D Printer
      D
      diacis

    Latest posts made by diacis

    • RE: CR6-SE Never Received

      Keep emailing them at kickstartersupport@creality.com

      I know that it seems useless, but after 5 months of contacting them repeatedly (sometimes multiple times per day) I was finally able to obtain my CR-6SE and it's been a great printer for me.

      I find it unfortunate that Creality's customer support isn't as good as I expect of a company that produces the types and quantities of products that they create and develop.

      Keep pushing them!

      posted in Kickstarter Crowdfunding Campaign
      D
      diacis
    • RE: Printer Lost in Shipping

      @admin UPS has issued Claim Number: 7773820001A
      I have the ability to Upload Payment Document but I need the following:
      UPS Account Numner
      Invoice for my purchase

      I have the PledgeBox Invoice Summary, but an official invoice would be better.
      37a1fc03-aa54-401b-a40f-f5a11599dcb3-image.png

      posted in CR-6 SE /CR-6 MAX 3D Printer
      D
      diacis
    • RE: Printer Lost in Shipping

      UPS Provided me with Claim Number 7773820001A

      They are asking for additional details about the product shipment, including invoice and description.

      posted in CR-6 SE /CR-6 MAX 3D Printer
      D
      diacis
    • RE: Printer Lost in Shipping

      @admin Backer Number: 392

      I started a claim with UPS on 9-Sept-2020

      Information from the Shipper:

      UPS Next Steps
      The search for your package is complete. We have been unable to locate your package. We will forward the search results to the shipper.

      Your Next Steps
      If you are the shipper, you can Contact UPS for more help.

      Claim Information
      Check Claim Status:
      Package Search Complete - Package Not Found

      Status Detail
      Package Search Complete, if you have questions please contact the shipper for further details

      Tracking Number
      1Z7Y59R80395209329

      Claim Type:
      LOSS

      Merchandise Description Number of Items Cost per Item
      SELF-LEVELING 3D PRINTER 1

      posted in CR-6 SE /CR-6 MAX 3D Printer
      D
      diacis
    • RE: Printer Lost in Shipping

      I hope that whomever took it has problems.

      My issue is that the shipper (UPS) has identified it as lost and issued a claim to the shipper (NEWEGG NEKTECK) but I cannot get Creality to acknowledge the failed shipment. They only come back and say that my Add-on shipment has been delivered.

      Now I feel like I'm out the cost of a printer and I have add-ons for that printer that are essentially worthless.😞

      Interestingly, the shipment that arrived has a weight of 4 kg and the printer weighs 11 kg, but kickstartersupport@creality.com doesn't read my emails or notice this difference.

      I'm still looking for help and sending emails but the responses don't come or they are textbook "Order X has been delivered"

      I'm curious if their systems show one or two tracking numbers since so many of us had separate printer and add-on shipments.

      posted in CR-6 SE /CR-6 MAX 3D Printer
      D
      diacis
    • Printer Lost in Shipping

      My order was shipped in two shipments. I have NOT received the Printer - I HAVE received the add-ons.

      Printer (1Z7Y59R80395209329)
      Lost
      Add-Ons (1Z7F17020372198597)
      Recieved on 10/12/2020

      Number: 1Z7Y59R80395209329
      Package status: Expired
      Country: United States -> Unknown
      Destination:

      Origin:
      2020-09-09 13:00, Shakopee, MN, United States, We're attempting to verify the package location. / Claim issued.
      2020-09-08 11:38, Shakopee, MN, United States, We're attempting to verify the package location. / Investigation only
      2020-08-31 19:47, Hodgkins, IL, United States, Arrived at Facility
      2020-08-28 02:29, Cerritos, CA, United States, Departed from Facility
      2020-08-27 22:34, Cerritos, CA, United States, Arrived at Facility
      2020-08-27 22:07, Gardena, CA, United States, Departed from Facility
      2020-08-27 20:10, Gardena, CA, United States, Origin Scan
      2020-07-31 21:33, United States, Order Processed: Ready for UPS

      Powered by www.17track.net

      I want my printer.

      Chris

      posted in CR-6 SE /CR-6 MAX 3D Printer
      D
      diacis
    • RE: CR-6 SE Shipping Delays - Package Not Found

      The referred shipping information is from my 2nd shipment (Add-ons) and not the first shipment. THe first shipment - part of the August 20th release - has been lost by the shipping company: 1Z7Y59R80395209329

      https://www.17track.net/?nums=1Z7Y59R80395209329
      f5cde959-8420-423d-9de0-23da760dd607-image.png

      posted in CR-6 SE /CR-6 MAX 3D Printer
      D
      diacis
    • CR-6 SE Shipping Delays - Package Not Found

      My printer was shipped as part of the August 20th shipment. I was able to find tracking details through my UPS account, and it was listed on Pledgebox (it is not there now).

      The package stopped moving at one of the distribution centers and had no updates for 7 days so I started a Claim Process with the shipper (UPS).

      The Claim status is: Package Search Complete - Package Not Found

      KickStarter Backer #: 392

      What can I do to get my printer, and add-ons, that I ordered - now that the shipper seems to have "lost" my package?

      posted in CR-6 SE /CR-6 MAX 3D Printer
      D
      diacis