I forgot to mention I'm still using the Creality Slicer software. I will install a copy of Cura.

@David-T said in Prints keep coming loose from plate:

@gravedgr

For that I think it’s in Cura in the print settings, same place where you would set the infill and the type of bed adhesion (skirt, raft, etc) if I remember correctly a raft greatly increases the contact surface so you’ll have to break/cut it off after but it can keep you print from flying off.

I’ve had the same problem and I fixed it by running the self leveling before each print and cleaning the bed with rubbing alcohol. It’s gotten to a point that prints stick so much to the bed that I chipped the surface of the bed hahaha. I printed with the stock white PLA that came with the printer and once I started self leveling and cleaning before each print it worked like a charm and so far I’ve tried Silk-copper filament from CC3D (bought on amazon) it’s very stringy but it’s beautiful once you’ve cleaned the print, silk-marble from CC3D and I’ve also tried PLA, PLA 2.0 and PETG from filaments.ca and they are all awesome and print great. Print settings: nozzle: 215 deg, bed 60 deg.

Make sure you preheat everything before doing the self leveling, if you don’t know how I’ll help you

Best regards

David

Thanks for the tip - I was doing the self-level after it powered up, but before pre-heating. I'll give that a try.

@ajaybnl said in Prints keep coming loose from plate:

It could be low temp problem. Increase 10 Degrees and check.

Also you can increase first layer extrusion width to 200%.

I think I tried raising the bed temp by 5 degrees. I'll try 10 and see. I'm not sure how to increase the layer width - this is my first 3d printer and this is super confusing with such a limited manual.

Hi, thanks for responding. The bed and print nozzle are using the default temperatures (60 and 120? I don't have it in front of me) and I've tried using the Creality-provided PLA as well as some retail PLA a friend supplied (calling the stock PLA "crap").

I run the auto-level every time I start it up before trying a print job, but have not made any manual adjustments. I'll upload a picture of the latest print job when I'm back at my PC.

I was able to make a single successful print after assembling the printer (the provided "dragon" model). Since then, every print job gets ~2-3mm thick before coming loose from the plate and sliding all over, ruining the print job. I've tried 3 different sample models provided and all have the same problem.

A friend suggested cleaning the plate with alcohol, claiming that there is a film build up so I wiped it down with a 70% isopropyl alcohol wipe before the latest attempt, but I had the same results.

I also realize my first post had the wrong email address listed (kickstart@ vs kickstarter@), but you can obviously see the email address in the error message for anyone having the same problem.

Thank you and you are correct - the tray was well hidden and not covered anywhere in the instructions (that I could find). I located it via another post in the forum, but my posts were under review so I wasn't able to respond to my own thread when I found it.

@FrozenBunyip said in Cancel/Refund advice:

I am backer 8455 in Australia.

My printer has not been shipped and does not sound like it will be for a while.

I am greatly concerned with the safety of this printer from following the FB forums and reading of the various issues it has had.

I would like to apply for a refund. I contacted Kickstarter and they advise that Creality could authorise this. I would like to do so please.

How do I get a refund and cancel this?

You should talk to your credit card company (you used a credit card to pay, right?) about disputing the charge if they refuse a refund. Mine is happy to refund my money and issue a charge back to the seller, regardless of any "no refund policy", if they agree that I'm legitimately dissatisfied with my purchase.

Is that common? I know add-ons seem to be shipping separately, but the instruction manual refers to assembly tools (none were included), a storage card/reader where the slicer software can be found (missing) as well as 2 nozzles (also missing).

I tried emailing kickstart@creality.com (just like the emails tell us to), but that email doesn't actually exist:

Sorry, we were unable to deliver your message to the following address.

kickstarter@creality.com:
550: recipient not found. #ERR_TO_NOTFOUND