New out of the box Ender3 assembled and setup no problem. Tried to print a sample print included on drive. Got to 35% and quit printing. We have tried several times and no success. This is our first printer hoping someone can help. TIA

Same here Ender 3 V-2 worked for 1 day and wouldn't complete any of the test prints. Next day nothing turn it on no fans no boot screen just a creality logo. After a week tech support said to reinstall firmware, Still nothing. Then they wanted a video of turning it on. Haven't heard from them since. Disappointing though as this was a gift for my son who now calls it his paperweight. Purchased due to the high regard now I think Creality puts out good reports on their own. The certainly don't support their customers in a good manner.

New out of the box Ender3 assembled and setup no problem. Tried to print a sample print included on drive. Got to 35% and quit printing. We have tried several times and no success. This is our first printer hoping someone can help. TIA